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Privacy Policy

Last Updated: 11/9/2025

Orthoguyz (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our website, Navi AI chatbot, Fix-It Programs, and virtual orthopedic coaching services.

By using Orthoguyz services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Information you voluntarily provide, such as:

  • Name

  • Email address

  • Phone number

  • Account login information

  • Payment details (processed securely through third-party providers like Stripe)

  • Messages you send through our contact forms, booking system, or email

B. Health-Related Information

When interacting with our AI bot or during virtual consultations, you may share:

  • Symptoms

  • Pain patterns

  • Injury history

  • Functional limitations

  • General recovery goals

Note: Orthoguyz does not request or store medical diagnoses, medical records, medications lists, or protected health information (PHI) beyond what is necessary for educational triage purposes.

C. Automatically Collected Information

We may collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and usage analytics

This helps us improve your experience and site performance.

2. How We Use Your Information

We may use your information to:

  • Provide virtual orthopedic coaching and general educational guidance

  • Allow Navi AI to assist with symptom triage and recovery suggestions

  • Deliver Fix-It Programs and digital downloads

  • Communicate with you about appointments, updates, or support

  • Offer personalized recommendations (e.g., braces, exercises, providers)

  • Improve website functionality and user experience

  • Maintain security and prevent fraud

We do not use your information for automated decision-making that replaces professional healthcare judgment.

3. How We Protect Your Information

We use appropriate administrative, technical, and physical safeguards, including:

  • Encrypted communication through secure platforms

  • HIPAA-conscious best practices for virtual coaching

  • Secure payment processing via trusted third-party vendors

  • Limited access to user data

  • Secure password and data management policies

While we strive to protect your information, no system is 100% secure. You use Orthoguyz services at your own risk.

4. How We Share Your Information

We do not sell your personal information.

We may share limited information in the following situations:

A. With Trusted Service Providers

Examples include:

  • Payment processors (Stripe)

  • Booking platforms (Rehab Guru, Calendly, or others you authorize)

  • AI platform providers (e.g., ChatBase, OpenAI)

  • Website hosting companies

These providers are contractually obligated to keep your information secure.

B. With Healthcare Providers (Only If You Request It)

If you ask for a referral, we may share relevant symptom information with your chosen provider.

C. To Comply With Legal Obligations

We may disclose information if required by law or to protect safety and security.

5. Use of Navi AI (Chatbot)

Navi AI provides general educational guidance only.

  • It does not give medical diagnoses

  • It should not be used in emergencies

  • Information shared with Navi may be stored or used to improve the service

Do not provide sensitive medical data beyond what is necessary for injury triage.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve site performance

  • Remember preferences

  • Analyze website traffic and usage patterns

You may disable cookies through your browser settings.

7. Your Choices & Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Withdraw consent

  • Request restrictions on processing

To exercise these rights, email us at: [your support email]

8. Children’s Privacy

Orthoguyz does not knowingly collect information from children under 13.
For school or team partnerships, parental consent may be required according to local laws.

9. Third-Party Links

Our website may contain links to external sites (e.g., Amazon, brace retailers).
We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
The “Last Updated” date at the top indicates the latest revision.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

📧 Email: [support.orthoguyz@gmail.com]
🌐 Website: www.orthoguyz.com